Privacy Policy

Provenance Elaine Valentin

Dorsftrasse 11
3366 Bollodingen, Canton Bern, Switzerland
 

Effective Date:  01.05.2025

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or make a purchase from our webshop. It also informs you of your rights under Swiss data protection law.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Provenance Elaine Valentin
UID CHE-379.079.954
Contact:
📧 Email: elaine@provenance.ch
📞 Phone: +41 78 910 19 20

We are the data controller for any personal data collected via this website.

3. Types of Data We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed via secure third-party providers)

• Account login details (if applicable)

• Any messages or inquiries submitted via contact forms

b. Information Collected Automatically

• IP address

• Browser type and version

• Device type

• Time and date of your visit

• Pages visited and time spent on each page

• Cookies and usage data

4. Why We Collect This Data

We collect and process your data for the following purposes:

• To process and fulfill your orders

• To respond to inquiries or customer service requests

• To create and manage user accounts (if applicable)

• To send transactional or promotional emails (with your consent)

• To improve our website, products, and services

• To comply with Swiss legal and tax obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality (e.g., shopping cart)

• Analyze website usage

• Improve performance and personalization

You can adjust your cookie preferences in your browser settings. Refusing cookies may limit some website functionality.

6. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third parties only where necessary for:

• Payment processing (e.g., PayPal, credit card providers)

• Shipping and logistics (e.g., Swiss Post)

• Web analytics (e.g., Google Analytics)

• Legal compliance with Swiss authorities

All third-party service providers are obligated to protect your data in compliance with Swiss and/or EU data protection regulations.

7. Data Storage and Security

Your personal data is stored securely on servers located in Switzerland or the EU. We apply appropriate technical and organizational measures to protect your information against unauthorized access, alteration, loss, or disclosure.

Data will be retained only as long as necessary for the purposes outlined above or as required by Swiss law (e.g., tax or legal retention periods).

8. Your Rights Under Swiss Law

Under the Swiss Federal Act on Data Protection (FADP), you have the following rights:

• Right of access to your personal data

• Right to correction of inaccurate or incomplete data

• Right to deletion ("right to be forgotten"), within the limits of legal obligations

• Right to object to processing or withdraw consent at any time

• Right to data portability (where applicable)

To exercise your rights, please contact us at:
📧 elaine@provenance.ch

We will respond within the timeframes prescribed by law.

9. Data Collection from Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn that a child under 16 has provided us with personal data without parental consent, we will take steps to delete such data immediately.

10. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any data.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be posted on this page with a revised "Effective Date." Continued use of our services after changes indicates your acceptance.

12. Contact and Complaints

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: elaine@provenance.ch
📞 Phone: +41 78 910 19 20
📍 Address: Provenance Elaine Valentin, Dorfstrasse 11, 3366 Bollodingen, Switzerland

You also have the right to file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe your rights are being violated.