Shipping Policy
Provenance Elaine Valentin
Dorfstrasse 11
3366 Bollodingen, Canton Bern, Switzerland
Online Shop – Shipping Information
We are pleased to offer delivery of our products—including scented massage candles, books, jewellery, and furniture—through our trusted logistics partner, Swiss Post.
1. Shipping Destinations
We currently ship to the following countries:
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Switzerland
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Liechtenstein
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European Union (EU) member states
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United Kingdom
Please note: We do not ship to countries outside the above-listed regions.
2. Shipping Provider
All orders are shipped via Swiss Post.
We rely on their reliable national and international network for timely deliveries.
3. Shipping Costs
Shipping charges are based on Swiss Post’s official tariffs, which are calculated at checkout based on:
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Destination country
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Weight and size of the package
These costs are transparently displayed before completing your order.
4. Delivery Times
We use standard shipping services by Swiss Post. Estimated delivery times are:
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Switzerland & Liechtenstein: 2–4 business days
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EU & United Kingdom: 4–10 business days
Please note that delivery times are approximate and may vary depending on local customs or unforeseen delays.
5. Damaged or Lost Shipments
Once an order has been handed over to Swiss Post, we are not responsible for any damage, delay, or loss caused during transport.
If your package arrives damaged or does not arrive at all, please contact Swiss Post directly to initiate a claim. We will assist by providing necessary documentation (e.g., proof of shipment) upon request.
6. Order Processing
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Orders are processed within 2 business days of receipt (excluding weekends and public holidays).
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You will receive a shipping confirmation email with a tracking number once your order is dispatched.
7. Contact
If you have questions regarding your shipment, please contact us at:
📧 elaine@provenance.ch
📞 +41 78 910 19 20
Place of Jurisdiction
All transactions are governed by Swiss law. The place of jurisdiction for any legal matters is 4900 Langenthal, Canton Bern, Switzerland.