Allgemeine Geschäfts-bedingungen

Ein rechtlicher Haftungsausschluss

Provenance Elaine Valentin

Dorfstrasse 11
3366 Bollodingen, Canton Bern, Switzerland
 

Effective Date: 01.05.2025

1. Scope and Applicability

These Terms and Conditions (T&C) govern access to and use of the Provenance Elaine Valentin website and webshop. By visiting or purchasing through our site, you accept and agree to be bound by these terms. If you do not agree, please do not use this website.

2. Eligibility to Use the Website

Use of this website is limited to individuals who:

• Are at least 18 years old, or have legal parental or guardian consent,

• Are capable of forming legally binding contracts under applicable law,

• Agree to comply with these Terms & Conditions in full.

We reserve the right to restrict or block access to any user at our sole discretion.

3. Products and Services

We offer for sale scented massage candles, books, jewellery, furniture, and other interior decoration items. All product information, including prices, descriptions, and availability, is subject to change without notice.

We reserve the right to:

• Discontinue any product at any time,

• Limit quantities,

• Modify offerings on the website,

• Refuse service to anyone for any reason.

4. Payment Methods

We accept the following forms of payment through our webshop:

• Credit/debit cards (Visa, MasterCard, etc.)

• PayPal

• TWINT (Switzerland)

• Bank transfer (where offered)

All payments must be made in full at the time of purchase. Orders will not be shipped until payment has cleared.

5. Pricing and Taxes

Prices listed on the website are in Swiss Francs (CHF) and include VAT where applicable. For international orders, additional customs duties or taxes may apply. These are the responsibility of the customer and must be settled directly with the local customs authority.

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping methods, costs, and timelines.

7. Returns and Refunds

Please refer to our Refund Policy for full details regarding return eligibility, time frames, and procedures.

8. Warranties and Liability (Swiss Law)

Under Swiss law, customers are entitled to warranty claims in the event of a defective product. The warranty period is one year unless otherwise specified.
However, we do not guarantee:

• Continuous or error-free availability of the website,

• That images or descriptions of products will always match delivered items in exact detail (due to hand-crafted or natural variation).

We are not liable for indirect or consequential damages, including delays caused by third-party carriers (e.g., Swiss Post).

9. Intellectual Property & Copyright

All content on this website—including images, texts, graphics, logos, product descriptions, and downloadable materials (e.g., books)—is the intellectual property of Provenance Elaine Valentin or its content suppliers and is protected by copyright law.

Reproduction, distribution, modification, or resale without written permission is strictly prohibited. Purchased books are for personal use only unless explicitly licensed otherwise.

10. Account Suspension or Termination

We reserve the right to suspend, limit, or terminate any user account or access to the webshop at our discretion, particularly in the event of:

• Violation of these Terms & Conditions,

• Suspicious activity or fraud,

• Abuse or harassment toward staff or other customers.

11. Privacy Policy

Use of the website is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal data.

12. Changes to These Terms

We may update or revise these Terms & Conditions at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the site after changes implies acceptance of the new terms.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by Swiss law.
The place of jurisdiction for any disputes shall be 4900 Langenthal, Canton Bern, Switzerland.

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: elaine@provenance.ch
📞 Phone: +41 78 910 19 20
📍 Address: Provenance Elaine Valentin, Dorfstrasse 11, 3366 Bollodingen, Switzerland